Shipping & Returns

1. We offer free worldwide shipping. Please verify your delivery address before completing payment, and we recommend leaving your active phone number for delivery communication. Kindly provide a valid email address and check your inbox regularly after purchase for order updates and notifications.
2. Orders will generally be shipped within 24 hours once payment is confirmed. Shipping is unavailable on Saturdays, Sundays and most national public holidays.
3. Free worldwide shipping is provided via UPS, DHL Express and EMS. Standard delivery time is 7-10 business days.
4. After your parcel is dispatched, we will send your tracking number to your registered email once available. All packages will be marked as gifts for customs clearance. You will not be required to pay customs duties in most cases. Delivery may be slightly delayed depending on destination country, local holidays and circumstances out of our carrier’s control. We appreciate your patience should any delays occur.

Return Policy

1. We strive to ensure your full satisfaction. Before starting any return or exchange process, you must contact us in advance to obtain the authorized return shipping address prior to sending items back. All returned products must remain in original, unused condition: unworn, unmodified, intact, and with all original tags and labels attached.
2. You may apply for product replacement within 30 calendar days from the date your order was shipped for the following two valid reasons:
   1. Incorrect item shipped by our warehouse (rare occurrence).
   2. Goods received damaged during transit (occasional case). Once your Return Merchandise Authorization (RMA) number is approved and issued, we will arrange your replacement item, along with a pre-paid mailing envelope for returning the incorrect or damaged goods. You may also choose to combine your replacement with your next new order to save return shipping fees.
   • For large bulk orders, we reserve the right to request samples of damaged or incorrectly shipped items alongside the returned goods. All relevant requirements will be stated clearly in your RMA document.
3. If you return correctly delivered items for refund: all such returns will incur a 15% restocking fee. Original shipping and handling fees are non-refundable.
4. We do not cover return shipping costs for correctly shipped merchandise. You shall bear all return postage and handling charges. We strongly suggest purchasing shipping insurance and selecting trackable delivery service to protect your interests.
5. All returned goods must be shipped to the official return address provided to you via email after our customer service replies to your request.

Exchanges

1. We accept exchange requests for different colors within 30 days from your original order shipment date. Please contact our support team and provide your Order ID for assistance. If you wish to exchange your purchased goods for a different style, you will need to submit a return request for refund following our return policy and place a brand-new order for your preferred item.
2. You must get in touch with our team and obtain approval before sending products back. All items for exchange must stay in original condition: unworn, unaltered, unused, with all original tags fully attached.
3. Customers are responsible for return postage as well as the shipping and handling fees for sending the exchanged product back to you. We recommend trackable shipping with insurance when mailing returned items. All shipping and handling fees are non-refundable.

Refund Policy

You may return unopened, intact merchandise for a refund within 30 days from the order shipment date. If you find items incorrect or damaged after opening the package, please refer to our replacement arrangement above. Refund amount equals the product price only; shipping and handling costs will not be refunded.

Friendly Reminder

If you fail to receive your 10-digit tracking number within 3 business days after placing your order, the automated email may be filtered into your spam or junk mailbox. Please reach out to our customer service team for help to retrieve your tracking information.

At batesbootstore.com, we stand behind the quality and workmanship of every product we sell. Your complete satisfaction is our primary goal.

Our Satisfaction Guarantee

batesbootstore.com guarantees your satisfaction on every product you purchase from our store. If you are not fully satisfied with your purchase, please contact us within 10 days to arrange returns of unopened goods. We will offer your choice of full refund, store credit or product exchange.

Damaged Shipments

Please inspect your package carefully immediately upon delivery. Notify us within 10 days after receiving damaged merchandise. We will promptly arrange a replacement product and coordinate the return process for damaged items.

Defective Products

If any product purchased from batesbootstore.com is found to have manufacturing defects, we will provide a product replacement for you.